InatUni cancellation and refund policy

This policy explains your rights to cancel or request a refund for any purchases made Directly through inatuni ltd. If you purchased an InatUni product, course, or subscription via a Third party (e.g., a partner institution or learning platform), please contact them directly, as this policy does not apply to such transactions.

InatUni Ltd. complies with the Uk consumer contracts regulations 2013, which provides a statutory 14-day cooling-off period for eligible digital purchases.

Our cancellation and refund terms vary depending on the type of purchase or payment model you have selected. This applies to:

By using our platform, both learners and educators agree to these terms and acknowledge that specific conditions may apply depending on the purchase type or subscription model.

1. Paid skill bridge (short) courses & course upgrades

Refunds or cancellations may be granted if all of the following conditions are met: your request is submitted within the 14-day cooling-off period, which begins on the date of your initial payment for a paid upfront course or course upgrade; you have not Completed or Attempted any assessments; and you have not downloaded a Certificate of achievement in either digital or physical form.

Once a refund is issued, your access to the course will be revoked, and you will no longer be able to access course materials or certificates.

2. Skill bridge (micro credential) courses

For Skill Bridge or accredited courses, you may cancel your enrolment and receive a refund within 14 days of the official course start date. Please note that some Skill Bridge courses may include non-refundable administrative fees, which will be clearly outlined on the course information page prior to purchase. To request a refund, please contact Support@inatuni.com and include your order details in your email.

3. Subscription plans (monthly, quarterly, annual premium access)

Refunds or cancellations are only available if Both of the following conditions are met - you submit your refund request Within 14 days of the initial payment, and you have Not completed or Attempted any assessments or downloaded any Certificates of Achievement. After the 14-day period, subscriptions are non-refundable; however, you may cancel at any time to prevent future renewals. Your Premium Access will remain active until the end of your current billing cycle, and all subscriptions will automatically renew unless cancelled before the renewal date.

If you upgrade your Premium access plans from a monthly to a quarterly or annual plan After the initial 14-day refund period, you will Not be eligible for a refund. You may cancel may require cancelling previous plan at any time, but your Premium access will remain active until the end of the current subscription period.

4. Partner or third-party courses

If your purchase includes a course, product, or service delivered by an InatUni partner’s or awarding bodies, your contract is directly with that third party. In such cases, any refund or cancellation requests must be made in accordance with the partner’s own refund and cancellation policy.

5. Shop and digital products

If you purchased InatUni merchandise or other physical items directly from us, you may cancel your order within 14 days of receiving the items for a full refund, provided they are returned unused and in their original condition. If an item is faulty or misdescribed, you are entitled to a full refund, including standard delivery costs. Please note that digital products, such as downloadable learning materials, are non-refundable once access or downloading has commenced.

6. How to request a refund

To request a refund, please email Support@inatuni.com and include the following information: your full name and registered email address; your order or course reference number; your unique ID number (where applicable); and the reason for your refund request. Once eligibility is confirmed, refunds will be processed to the original payment method within 10–14 businessdays.

7. Exceptions

Refunds will not be issued in the following circumstances: where access to digital content has already begun with your consent; where certificates have been downloaded or awarded; where the cooling-off period has expired; or where the course or subscription was purchased through a third-party partner.

8. Subscription plans for educators

Educators and institutional clients must subscribe to a Premium Access Plan (monthly, quarterly, or annual) to access InatUni services, including course management tools, analytics, or other premium features. Refunds for subscription plans are available only if:

After the 14-day period, subscriptions are non-refundable, but you may cancel at any time to prevent future renewals. Access to Premium features will remain active until the end of the current billing cycle.

9. Upgrades and plan changes

If you upgrade your subscription plan (e.g., from monthly to quarterly or annual) after the initial 14-day refund period, you are not eligible for a refund for the upgraded plan. You may cancel the previous plan at any time, but access to Premium features remains active until the end of the current subscription period.

10. Partner or third-party services

Any purchases of partner or third-party products, courses, or services by educators are subject to the partner’s own refund and cancellation policies. InatUni is not responsible for refunds or cancellations for services or products purchased directly from partners or awarding bodies.

11. Contact

If you have any questions about this refund policy or your eligibility for a refund, please contact: Support@inatuni.com